Limits and FAQ
How quickly do alerts arrive?
Section titled “How quickly do alerts arrive?”Alerts follow blocks seen by our own node. They do not announce unconfirmed transactions. Node, chain and Telegram problems can delay delivery.
After a node or chain problem, the tracker catches up first. Events more than 60 minutes old go to the next report as overflow instead of arriving in real time. Overflow means matched activity held for a report.
Why did I not receive an alert?
Section titled “Why did I not receive an alert?”- The movement did not match your enabled rules or thresholds.
- Notifications are paused, including Critical alerts.
- You muted the wallet.
- The High-alert hourly cap was reached, or the event was too old. Look for overflow in your next report. Critical bypasses the hourly cap.
- Your access expired and its grace period has ended.
- A label was missing or too weak for an exchange alert.
Default delivery settings on 2026-10-16 merge same-wallet events within 5 minutes, cap High alerts at 12 per rolling hour, and give subscribed access a 24-hour expiry grace period. The bot’s /docs shows the current values. Check 💳 Subscription for your access dates and 🚨 Alert Settings for your preferences.
What can the bot not tell me?
Section titled “What can the bot not tell me?”It does not give financial advice or predict prices. It does not know who owns an address or why a transfer happened. Labels and probable change can be wrong.
What data is kept about me?
Section titled “What data is kept about me?”The service keeps your Telegram user ID, name as Telegram shows it, settings, wallet mutes, subscription periods and checkouts. These support access and personal delivery. See Terms and privacy for retention and removal.
Your TSC payment and its address remain visible on the public chain.
Why does the group have fewer buttons?
Section titled “Why does the group have fewer buttons?”The group mirror is a team feed. Its alerts have public explorer links. Personal settings, wallet mutes, incoming alerts and scheduled personal reports belong in your private chat with the bot. Group rules can differ from yours.
How do I get help?
Section titled “How do I get help?”Contact the bot’s admins on Telegram. For payment problems, include your checkout ID. For an unexpected alert or missing report, describe what you saw and when. You can also check /help, /docs and 📡 Status in the bot.